📋 Terms of Service

Welcome to Kasouq! These Terms of Service ("Terms") govern your use of the Kasouq mobile application and website (collectively, the "Service") operated by Kasouq ("we," "us," or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Kasouq is an e-commerce platform that allows users to:

• Browse and purchase products from various categories
• Create and manage user accounts
• Add items to cart and wishlist
• Place orders and track deliveries
• Make payments through various methods
• Manage delivery addresses

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms.

4. Orders and Payments

4.1 Order Placement

When you place an order, you make an offer to purchase products at the listed price. We reserve the right to accept or decline your order.

4.2 Pricing

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices may change without notice.

4.3 Payment Methods

We accept various payment methods including UPI, credit/debit cards, and cash on delivery (COD). Payment processing is handled by secure third-party providers.

5. Delivery and Returns

5.1 Delivery

We strive to deliver products within the estimated timeframe. Delivery times may vary based on location and product availability.

5.2 Returns and Refunds

Returns are accepted within 7 days of delivery for eligible products. Refunds will be processed according to our return policy.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Upload malicious content or spam
• Violate any applicable laws or regulations

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Kasouq and are protected by international copyright, trademark, and other intellectual property laws.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

9. Disclaimers

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, and hereby disclaim all other warranties including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

In no event shall Kasouq be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.